Getting it to you
Where we ship, what it costs and how long it takes. If your order is time-critical for a trip, email us before you buy and we will tell you honestly whether it will make it.
Orders placed before [cut-off time] on a business day are packed and dispatched the same day. Everything else goes out the next business day. We do not dispatch on weekends or public holidays.
You will get a tracking number by email as soon as the parcel leaves us. If you have not seen one within two business days, check your spam folder and then tell us.
| Destination | Cost | Estimated transit |
|---|---|---|
| Australia — standard | [$X.XX], free over $150 | [3–7 business days] |
| Australia — express | [$X.XX] | [1–3 business days] |
| New Zealand | [$X.XX] | [5–10 business days] |
| Rest of world | [calculated at checkout] | [10–21 business days] |
Transit times are the carrier’s estimates, not guarantees. Remote and regional addresses, particularly in the NT, far north Queensland and the WA interior, routinely take longer than the table suggests.
Australian orders over $150 ship free on the standard service. The threshold is calculated on the order total after any discount and before shipping.
Duties and import taxes are not included in our prices and are the responsibility of the person receiving the parcel. Your country may hold the parcel until they are paid. We cannot mark orders as gifts or understate their value.
A note on dangerous goods. Some items — stoves, fuel bottles that have been used, and lithium batteries above a certain capacity — cannot travel by air. Where that applies to a product it is stated on its product page, and those orders may only ship by road within Australia.
If tracking has not moved for five business days, or the parcel arrives damaged, email [hello@summitau.store] with your order number and a photo. We will chase the carrier so you do not have to.
Last updated [date] · Questions? Contact us