What we stand behind

Warranty

We warrant our gear against defects in materials and workmanship. We do not warrant it against being used, which is what it is for.

What is covered

Every Summit Au product is warranted for [warranty period] from the date of purchase against defects in materials and workmanship — stitching that fails under normal load, a buckle that does not hold, a laminate that delaminates, a zip that fails without abuse.

What is not covered

  • Normal wear: abrasion, faded fabric, compressed padding, a worn rope sheath
  • Damage from misuse, accident, alteration or repair by someone else
  • Damage from solvents, fuel, battery acid or prolonged UV exposure
  • Products past their stated service life, whether or not they look fine
  • Items bought second hand — warranty is to the original purchaser

Wear or defect? How we decide

The honest test is whether the failure happened sooner than the materials should reasonably allow. A hardshell that wets out after five seasons of hard use has reached the end of its life. One that wets out in its first season has a defect. We look at the item, not at the story around it, and we tell you which one we think it is.

Retirement is not a warranty failure. Load-bearing equipment has a finite life whether or not it has been used. Ten years from manufacture is the outer limit for most textile hardware, and far less with heavy use. Retiring gear on schedule is the system working, not the product failing.

Making a claim

  1. Email [hello@summitau.store] with your order number, clear photos of the problem, and roughly how the item has been used
  2. We will usually be able to assess it from the photos. If not, we will ask you to send it in at our cost
  3. If it is a defect we repair it, replace it, or refund it — our choice, and we will explain which and why
  4. If it is wear or damage, we will quote you for a repair instead of pretending we cannot help

Your statutory rights

This warranty is in addition to, and does not limit, the consumer guarantees under the Australian Consumer Law. Nothing on this page excludes any right you have that cannot lawfully be excluded.

Last updated [date] · Questions? Contact us